Privacy Policy

1. Introduction

This Privacy Policy describes how NeedaCrew, operated by Talent Digital LLC ("we," "us," or "our"), collects, uses, and protects your personal information when you use our platform at needacrew.com ("the Platform"). By using the Platform, you agree to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

• Account information: Name, email address, password, and profile details you provide when creating an account.
• Profile information: Professional role, skills, experience, location, portfolio content, headshots, reels, and other materials you upload to your profile.
• Payment information: Billing details processed through Stripe. We do not store your full credit card number, CVV, or bank account details on our servers. Stripe handles all payment data in accordance with PCI-DSS standards.
• Communications: Messages sent through the Platform, support requests, and any other communications with us or other users.
• Usage data: Pages visited, features used, timestamps, browser type, device information, and IP address collected automatically when you use the Platform.

3. How We Use Your Information

We use your information to:

• Operate, maintain, and improve the Platform
• Match crew members with projects and productions seeking to hire them
• Process payments and manage subscriptions
• Send transactional emails (booking confirmations, account updates, security alerts)
• Provide customer support and respond to your inquiries
• Detect, prevent, and address fraud, abuse, or security issues
• Comply with legal obligations

4. We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We never have and never will. Your data exists on our platform solely to provide you with the service you signed up for.

5. Third-Party Services

We use the following third-party services to operate the Platform. Each processes data only as necessary to provide their respective service:

• Stripe — Payment processing. Stripe collects and processes payment information under its own privacy policy. See stripe.com/privacy.
• Supabase — Database and authentication infrastructure. User data is stored in Supabase-managed databases. See supabase.com/privacy.
• Vercel — Hosting and content delivery. See vercel.com/legal/privacy-policy.

We do not share your personal information with any third party beyond what is required to operate the Platform, process payments, or comply with the law.

6. Cookies

We use essential session cookies to keep you logged in and maintain your authentication state. These cookies are strictly necessary for the Platform to function and cannot be disabled. We do not use advertising cookies, tracking pixels, or third-party analytics cookies that follow you across other websites.

7. Data Security

We use industry-standard security measures to protect your data, including encrypted connections (TLS/SSL), secure authentication, and access controls on our infrastructure. While no system is 100% secure, we take reasonable steps to protect your personal information from unauthorized access, alteration, or destruction.

8. Your Rights

Regardless of where you live, we provide you with the following rights over your data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can update or correct your personal information at any time through your profile settings.
• Deletion: You can delete your account and associated data. Account deletion is available in your account settings or by contacting us directly.
• Export: You can request an export of your data in a portable format.
• Withdraw consent: Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, contact us at support@needacrew.com. We will respond within 30 days.

9. California Residents (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights:

• The right to know what personal information we collect and how it is used
• The right to request deletion of your personal information
• The right to opt out of the sale of personal information — we do not sell your data
• The right to non-discrimination for exercising your privacy rights

To make a CCPA request, email support@needacrew.com with the subject line "CCPA Request."

10. European Residents (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, the General Data Protection Regulation (GDPR) grants you additional rights:

• Legal basis: We process your data based on contractual necessity (to provide the Platform), legitimate interest (to improve the Platform and prevent fraud), and consent (where applicable).
• Data portability: You can request your data in a structured, machine-readable format.
• Right to object: You can object to processing based on legitimate interest.
• Supervisory authority: You have the right to file a complaint with your local data protection authority.

11. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Platform. If you delete your account, we will remove your personal data within 30 days, except where we are required to retain it for legal, tax, or regulatory purposes.

12. Children's Privacy

The Platform is not intended for users under 18 years of age. We do not knowingly collect personal information from individuals under 18. If we learn that we have collected data from a user under 18, we will take steps to delete that information promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice on the Platform. Your continued use of the Platform after any changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us at support@needacrew.com.

Talent Digital LLC